How long will my order take to arrive?
UK Home Delivery
- Royal Mail Tracked 24® Next day home delivery including Saturday – order up until 11:30 am
- Royal Mail Tracked 48® get your order within 3-5 working days.
- Saver delivery takes 3 -5 days from the date of dispatch.
- Orders over £25.00 are free delivery that takes 3 – 5 working days.
Europe Delivery : International tracked and Signed 4-10 working days.
Worldwide Delivery : International tracked and Signed 7-14 working days.
Which courier company do you use and what are your postage costs?
We offer Royal Mail comes with latest delivery technology to give you total control of your order from dispatch with updates by sms and emails.
- Royal Mail Tracked 24® is for £2.99
- Royal Mail Tracked 48® is for £2.50.
- Saver delivery is for £0.99
- Orders over £25: Free postage and packaging
Royal mail International signed for: £5.99
Royal mail International signed for: £9.99
Do you do international delivery?
We ship worldwide and welcome international buyers. If our system indicates that we cannot deliver to your location please contact us anyway as it may still be possible to arrange shipping for you.
Are my payment details secure?
All payments are made securely via Payzone. When making payment on our website you can be assured that your debit/credit card details are secure and protected.
We use Secure Sockets Layer (SSL) technology. This technology encrypts your card details and stops anyone else accessing them. SSL is recognised as a secure method of online payment.
Do I have to register to make an order?
No. You do not have to register before making an order.
What’s your return policy?
We want you to be completely satisfied with your purchase. If for any reason you’re not, send your item back within 30 days of receipt for an exchange or full refund of the purchase price (excluding original postage costs), providing it is returned as sold, unused and in original packaging.
Please note that return postage is buyer’s responsibility unless item is damaged, faulty or incorrect.
Please note UK customers who received free delivery for shopping over £25 would get £2.50 deducted from your refund
How can I return an item?
Please message ASAP to return for refund with Purchase date & Payment date, we will send you an email with the return address . Please ensure a note with your name, address, invoice number and the items being returned are included with the parcel. Please note that you are responsible for ensuring that the item is returned to us safely and undamaged.